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Personality counts.

January 07, 2010 By: Doug Stern Category: Customer satisfaction

The Jan.7, 2010  New York Times ran a wonderful article that speaks volumes about vendor-client relations. The tortured tale of a designer and his client reminded me of the importance of being nice. (Read it all the way to the end.)

It also reminded me of a bit of dialogue from Pulp Fiction, as follows:

JULES
I don’t eat dog either.

VINCENT
Yes, but do you consider a dog to
be a filthy animal?

JULES
I wouldn’t go so far as to call a
dog filthy, but they’re definitely
dirty. But a dog’s got
personality. And personality goes
a long way.

VINCENT
So by that rationale, if a pig had
a better personality, he’s cease to
be a filthy animal?

JULES
We’d have to be talkin’ ’bout one
motherfuckin’ charmin’ pig. It’d
have to be the Cary Grant of pigs.


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26 Comments to “Personality counts.”


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