Q. You mentioned you’re doing less e-mail.
A. I think e-mail is very often disruptive in corporate cultures. You sit next to people and send e-mail to each other instead of walking over or making a call or just trying to look for the personal interaction. I use e-mail more and more as text messaging — just very, very short messages. It’s very efficient, but I am convinced that e-mail does not replace presence. Also, I never read cc e-mails.
From “Corner Office,” Aug. 29, 2010, in The New York Times, an interview with Kasper Rorsted, the chief executive of Henkel, the consumer and industrial products company based in Düsseldorf, Germany.