Observed

Doug Stern's blog about business writing and marketing strategy
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Nifty tools, Part 6

July 30, 2011 By: Doug Stern Category: Customer satisfaction, Technology, Tools

Imagine a Web site where you could have a seamless, live chat with a customer service rep, 24/7. LiveAdmins does this. Nifty, yes?

When I write content for a site, I’m trying to make the user feel as if they were in a conversation. The sound, look and feel of the copy are meant to engage and involve the visitor.

So, it was really cool to stumble on LiveAdmins.  It’s a Web tool that offers a visitor the option to be part of a real-time conversation that supports the user’s experience while it enhances the site owner’s prospecting.

Or, as they describe themselves on their Facebook page:

We provide online customer support services through Live Chat. Our company is also proactively involved in providing exposure to our clients products through efficient Internet Marketing strategies.
Check it out.  I’m recommending it to one of my law firm clients, a top domestic law practice in New Jersey.

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