Observed

I can't say for sure whether Telemachus ended up thanking Mentor for showing the young man how to write better Web content or edit a video clip and upload it to YouTube. Let me know (doug@doug-stern.com), however, if anything like that appeals to you.

My business employs interns from time to time. Here’s a brief description outlining what that generally looks like.

WHERE

Experience has proven that face-to-face interaction improves just about every aspect of what an intern does, how they do it and what they get out of it.  So, at least a few hours a week ought to be spent on site, in my office.  I have wi-fi and whatever else an intern might need.

WHEN

I’m flexible.  For the sake of productivity, however, I suggest that interns expect to spend 4 to 8 hours a week either in my office or telecommuting, perhaps split between a couple days each week for however long the internship lasts.  A lot depends on what (if anything) an intern’s professor or degree program requires or recommends.

WHAT (more…)

Want to know how to make your law firm Web content sing? Then take a half hour and listen to Lisa DiMonte and Doug Stern share some simple do's and don'ts that will do just that!

I spoke with Lisa DiMonte this week about how to write outstanding content for law firm Web sites.  She’s the free-range genius behind MyLegal.com.

Anyway, here’s a link to the 27-minute podcast Lisa produced as a result of our conversation.  For starters, she and I talked about the importance of being relevant to your typical visitor’s reasons for coming to your site in the first place.

We also covered several style-related topics that will make sites more engaging, readable and memorable.  For example.

FWIW, the interview will be syndicated internationally on BlogTalkRadio.

Enjoy!

Ovid got it. The young Narcissus and Echo, the mountain nymph, fell in love with, respectively, his own image and her own voice. As a consequence, both faded away, leaving only the aural effect and the flower we know. The same fate awaits the law firm with Web content that does not adequately create a sense of dialogue with the visitor and their needs.

Start with the simple stuff.  For example, begin Web site content with a phrase or a sentence or a something about the client. It might be as simple as writing “Clients seek our help navigating complex interstate commerce regulations.”

In other words, get the client out front.  Better yet, characterize them strategically.  For example, say “Leading regional manufacturers seek our help navigating complex interstate commerce regulations.”

The key is to make your content more about the client (“them”) and less about the firm (“us”).  Keep this in mind for whatever Web or other business development content you’re creating.

Plus, the more client-facing your Web content, the more readable.  It adds variety when you don’t over-rely on “our,” “the firm,” “we” and their repetitive variations.

In addition to the style of the content, make sure you document the firm’s record addressing the needs of the client…and do not merely enumerate the firm’s credentials.  That’s why it’s essential to incorporate client-facing summaries of representative matters into your bios, practice group descriptions and industry descriptions.

Such an approach is not only more responsive to the visitor’s needs, but it will also set you and your site apart from the vast majority of the law firms which appear to still be enamored with themselves.